What is HGS?
‘HGS’ stands for ‘Hinduja Global Solutions,’ an Indian company that provides BPO, or Business Process Outsourcing services, to various organizations around the globe. Its main headquarters is located in the city of Bangalore, but it also holds several office locations in different countries including the Philippines, Canada, United Kingdom, and the U.S. This particular company boasts over three decades of expertise in providing business solutions to various organizations in four continents including Asia, Africa, Europe, and North America.
HGS is considered one of the best in providing customer relationship services. Organizations from all over the world that are in need of sales and after-sales support may hire the services of HGS to meet goals and targets. HGS also helps in lead generation to aid their clients’ target to the right customers for their products. And with a targeted sales market, HGS’ clients will be able to reap the benefits in terms of better sales performance and achievement of sales targets. The sales aspect is also supported by the customer service options that help clients regarding onboarding and other servicing concerns. With the help of various online agents, the service needs of various clients will be addressed swiftly and efficiently.
Organizations that are in need of back office support may also tap HGS for this particular service. HGS is able to provide data entry services along with claims processing and other data and information management needs for a particular organization. For concerns regarding Human Resources like payroll and data processing, HGS is also able to help organizations. The company is also known for its market research services because it is able to provide various options and strategies that can be implemented at many locations in the world. With its wide array of services and excellent standards, HGS is now a world leader in the BPO services industry particularly in handling customer relationships and management of business processes.